Travel conditions for Places ApS (Hotel Blomme's Place)

Part A - Travel conditions for package tours

These travel conditions apply to the purchase of travel that includes both accommodation and another travel or tourist service in one transaction ("package travel"). If you only purchase a single travel service,  please see travel conditions below in Part B1

1. Booking confirmation

The booking confirmation confirms your booking with Places ApS (the "agency"). The name that is stated first on the booking confirmation or is stated as the payer of the trip is considered the customer and owner of the trip. Only this person can change and/or cancel the trip. Any inquiries, correspondence or refunds from the agency regarding the trip will be made to this person.

The booking confirmation is sent per email just as the agency will use email as a communication channel unless otherwise agreed. If the booking confirmation is to be sent by regular post, a fee will be charged.

Any travel documents such as tickets and vouchers will be sent after final payment. It is the customer's responsibility to print travel documents and bring them on the trip as documentation for the accommodation and/or the organizer of purchased activities/experiences.

The time and place for key delivery/reception at the accommodation is individual and is clearly stated on the booking confirmation.

The stay is valid for the period specified on the booking confirmation.

2. Order and payment

Ordering can be done online or by contacting the agency. The order is binding when the 1st installment has been paid. 1st installment (25% of the travel price) is paid no later than 10 days after the order. The remaining amount must be received by the agency no later than 45 days before the start date of the journey. When ordering later than 45 days before the start date of the journey, the entire price of the journey must be paid together with the order, unless otherwise agreed. When ordering, the customer must accept these travel conditions. The information provided in the booking confirmation and these conditions constitute the agreement. It is the customer's responsibility to check the correctness of the information in the booking confirmation and any other information immediately. It is the customer's responsibility to report any errors and misunderstandings immediately. Changes may be associated with a fee or new order. Special agreements must appear in the booking confirmation to be valid.

If the customer is under 18 years of age, this is the duty to contact the agency prior to ordering. The agency reserves the right not to sell a trip to a person under the age of 18 who is traveling without an adult travel companion.

3. Prices

It appears from the booking confirmation which travel elements are included in the travel price.

The prices listed on the website www.placesbornholm.com are fixed until a new price list is available. Reservations are made for price, tax and rate changes as well as for miscalculations. All prices given with the sign DKK are Danish Kroner (Currency DKK).

Where indicated, additional payment is charged for energy consumption, bed linen etc. Use the accommodation's facilities for which payment is required, e.g. tennis court, sauna, solarium etc., this is paid for directly at the accommodation. We would like to point out that out of season there may be reduced service functions at the accommodations. If the age of children has an influence on the price of the trip, the customer is obliged to state this when ordering.

4. Liability

As a customer, you are fully responsible for the accommodation and all its contents and for taking good care of both the accommodation and the inventory to the best of your ability. Failure to fulfill the responsibility agreed herewith is considered a breach of contract and will result in immediate cancellation of the accommodation agreement without further compensation for the customer.

As a customer, you are also responsible for compliance with formalities, such as brought passport or other necessary documents, or compliance with age restrictions on accommodation and activities.

As a customer and fellow traveler, you are responsible for having purchased a trip that is within the participants' physical ability, both for purchased activities and at the accommodation (including stairs or hilly terrain).

If a traveler is in difficulty during travel, the agency will provide appropriate assistance without undue delay, in particular by providing information on medical care, local authorities and consular assistance, and by assisting the traveler in remote communication and arranging alternative travel arrangements. If the difficulties are due to the willful or negligent behavior of the traveler, the agency is entitled to charge a reasonable fee for assistance.

5. Insurance

The price of the trip does not cover health or cancellation insurance. Customers are responsible for ensuring that they have the necessary insurance in case of illness or the like. either via public health insurance or by taking out travel insurance. 

6. Passport, visa, vaccinations

Travelers themselves are responsible for meeting requirements for a valid passport, visa, entry permit, and vaccinations, etc. Travelers are responsible for informing themselves about any entry formalities prior to the actual journey and the customer is encouraged to make the necessary inquiries with the relevant authorities, as there may be deadlines for acquiring a passport and meeting any health requirements etc.

7. Carrying out the journey

The agency is obliged to carry out the journey in accordance with the information on the website and the booking confirmation. The agency's obligation applies to all services included in the agreement, including those provided by others than the agency.

8. Domestic animals

Pets may not be brought on the journey without permission and must always be notified. Where it is permitted to bring domestic animals, the permit only applies to the notified number of domestic animals. If livestock is included where it is not permitted, it is considered a breach of contract and will result in immediate expulsion.

Danish, Swedish and Norwegian dogs and cats can be taken to and from Bornholm in transit between Helsingborg and Ystad and via Lernacken/Øresundsbroen-Ystad. However, it requires the owner's guarantee that a number of requirements from the Swedish authorities are complied with. The rules appear on a form from the Statens Jordbruksverk in Jönköping. Transit of dogs and cats from countries other than Denmark, Sweden and Norway, as well as importation for longer stays, requires an animal passport, various tests and certificates. Please contact your own veterinarian or the Statens Jordbruksverk in Sweden on tel.: 0046 36155000 or www.sjv.se

9. Complaints

Any complaint about an accommodation is initially made directly to the accommodation, and only in the event of a lack of remedy on the part of the accommodation to the agency.

Any complaints must be submitted to the agency within a reasonable time after the error/shortcoming has been discovered, but no later than 48 hours after the reason for the complaint occurred. This is for the sake of the agency's ability to remedy. Failure to make a complaint within a reasonable time may have an impact on subsequent processing of the complaint. Complaints about deficiencies or errors that could not be rectified at the destination during the journey should be submitted in writing within 4 weeks from the time of return.

Please note that construction work and traffic may also occur in holiday areas, and these inconveniences do not give rise to any form of compensation or reduction in the price.

If the parties cannot reach agreement on a complaint relating to a package tour, the case can be submitted to the Package Complaints Board, Haldor Topsøes Allé 1, st., Bygning 91, 2800 Kgs. Lyngby, Tel: 45461100. If it is only a plane ticket, the matter can be submitted to the Transport, Building and Housing Authority, Carsten Niebuhrs Gade 43, 1577 Copenhagen V, Tel: 72218800.

An alternative to submitting a complaint directly to the Package Travel Appeals Board is to send the complaint via the Online Platform. The online platform is a common entry portal in the EU for consumers and traders who want to settle disputes that have arisen in connection with sales via the internet. The platform identifies the competent complaint body and transfers the complaint to the Package Appeal Board f.s.v.a. package tours or to the Danish Competition and Consumer Authority f.s.v.a. pure plane tickets or accommodation. The website of the online platform is http://ec.europa.eu/odr. 

10. Cancellation and change caused by the agency

The agency has the right to make changes to the journey which must normally be considered trivial. If, before the start of a package tour, the agency feels compelled to make a significant change in one of the essential elements of the travel service, the customer can either accept the change or cancel the agreement without being charged any fees.

For certain trips, a minimum number of people is required for the completion of the trip. In such cases, this relationship will appear from the description of the trip on the agency's website. The agency can terminate the agreement on a package tour if the number of people who have signed up for the package tour is lower than the minimum that appears in the description of the trip on the agency's website. The agency must notify the customer of the termination before the deadline stated in the booking confirmation, but no later than

1) 20 days before the start of the package tour, if the duration of the tour is over 6 days,

2) 7 days before the start of the package tour, if the duration of the tour is between 2 and 6 days, or

3) 48 hours before the start of the package tour, if the duration of the tour is less than 2 days.

The agency can also terminate the agreement on a package tour if the agency is prevented from fulfilling the agreement due to unavoidable and extraordinary circumstances, and the agency notifies the customer of the termination of the agreement without undue delay and before the start of the package tour. In such cases, the customer is entitled to have the entire amount paid refunded, without undue delay and no later than 14 days after the termination. However, the customer is not entitled to further compensation.

11A. The customer's cancellation and change of stay with a minimum of 7 nights

The price for changes or cancellation of the booked stay depends on the time of booking in relation to departure.

Furthermore, a package tour can be canceled by the customer before the start of the journey, if unavoidable and extraordinary circumstances occur at the destination or in the immediate vicinity of it, which significantly affect the delivery of the package tour or the transport of passengers to the destination. The right of cancellation cannot be invoked if the customer was aware of the event in question when the agreement was concluded or the event was common knowledge. In such cases, the customer is entitled to have the entire amount paid refunded, without undue delay and no later than 14 days after the termination. However, the customer is not entitled to further compensation.

Special rules may apply for the cancellation of group trips.

11B. The customer's cancellation and change of stay with a maximum of 6 nights

The price for changes or cancellation of the booked stay depends on the time of booking in relation to departure. 

Furthermore, a package tour can be canceled by the customer before the start of the journey, if unavoidable and extraordinary circumstances occur at the destination or in the immediate vicinity of it, which significantly affect the delivery of the package tour or the transport of passengers to the destination. The right of cancellation cannot be invoked if the customer was aware of the event in question when the agreement was concluded or the event was common knowledge. In such cases, the customer is entitled to have the entire amount paid refunded, without undue delay and no later than 14 days after the termination. However, the customer is not entitled to further compensation.

Special rules may apply for the cancellation of group trips. 

11C. Cancellation and change of flight tickets

If the package tour includes scheduled flights, the following cancellation conditions apply:

The ticket can be refunded 100% up to 35 days before departure. With less than 35 days to departure, only taxes/duties are refunded. Rebooking is free of charge up to 35 days before departure, here you only pay difference in price. Rebooking is not permitted with less than 35 days to departure.

Name changes are possible until the day before departure. This costs DKK 200 per road, per flight.

The ticket includes a baggage of a maximum of 23 kg and 8 kg hand luggage.

The agency reserves the right to make price adjustments before the day of departure, as a result of changes in transport costs, e.g. fuel prices, taxes and fees or charges (eg airport taxes). If the price increases by more than 8%, the customer is entitled to cancel the trip and have the amount paid refunded, provided, however, that the customer notifies the agency immediately after a possible price increase has been announced. Correspondingly, the agency is obliged to reduce the price towards the customer as a result of the reduction of such transport costs.

11D. Transfer of the journey

The customer can transfer the package tour to anyone who meets all the conditions in the agreement, if the customer notifies the agency of the transfer in a reasonable time and no later than 7 days before departure.

The transferor of the package tour and the person who has been transferred the package tour are both liable for the payment of any outstanding amounts and for any reasonable and documentable costs resulting from the transfer.

12. Incidentally

Reservations are made for any changes and calculation errors.

Place of payment and venue for the tour operator is Bornholm, Denmark. Disputes must be brought before the court in Rønne, Denmark.

The combination of travel services offered to you is a package tour, cf. directive (EU) 2015/2302. All EU rights for package holidays apply. The agency is fully responsible for the correct delivery of the entire package tour. The agency has also created statutory protections to refund the customer's payments and, if the package includes transport, ensure repatriation in the event that it goes bankrupt or becomes insolvent. The agency is a member of the Travel Guarantee Fund, Haldor Topsøes Allé 1, st., Bygning 91, 2800 Kgs. Lyngby, with membership number 3412.

More information on key rights under Directive (EU) 2015/2302 

Part B – Travel conditions for the purchase of individual travel services

Part B of these travel conditions applies to the purchase of individual travel services, such as hotel stay, as well as when purchasing several individual travel services independently of each other by separate inquiries to the agency (e.g. purchase of hotel stay and subsequent separate inquiry to the agency and ordering of another travel service for the same trip).

1.  Booking confirmation

The booking confirmation confirms your booking with Places ApS (the "agency").

The name that is stated first on the booking confirmation or is stated as the payer of the trip is considered the customer and owner of the trip. Only this person can change and/or cancel the trip. Any inquiries, correspondence or refunds from the agency regarding the trip will be made to this person.

The booking confirmation is sent per email just as the agency will use email as a communication channel unless otherwise agreed. If the booking confirmation is to be sent by regular post, a fee will be charged.

Any travel documents such as tickets and vouchers will be sent after final payment. It is the customer's responsibility to print travel documents and bring them on the trip as documentation for the accommodation and/or the organizer of purchased activities/experiences.

The time and place for key delivery/reception at the accommodation is individual and is clearly stated on the booking confirmation.

The stay is valid for the period specified on the booking confirmation.

2. Order and payment

Ordering can be done online or by contacting the agency. The order is binding when the 1st installment has been paid. 1st installment (25% of the travel price) is paid no later than 10 days after the order. The remaining amount must be received by the agency no later than 45 days before the start date of the journey. When ordering later than 45 days before the start date of the journey, the entire price of the journey must be paid together with the order, unless otherwise agreed. When ordering, the customer must accept these travel conditions. The information provided in the booking confirmation and these conditions constitute the agreement. It is the customer's responsibility to check the correctness of the information in the booking confirmation and any other information immediately. It is the customer's responsibility to report any errors and misunderstandings immediately. Changes may be associated with a fee or new order. Special agreements must appear in the booking confirmation to be valid.

The customer is not released from responsibility for full payment, even if due to force majeure events or extraordinary circumstances (e.g. war, strike, natural disasters, epidemic, border closure, authority quarantine, curfew, radioactive fallout, cancellations and similar events or circumstances) he is prevented from travel and/or exercise his right of use to the accommodation, etc.

If the customer is under 18 years of age, this is the duty to contact the agency prior to ordering. The agency reserves the right not to sell a trip to a person under the age of 18 who is traveling without an adult travel companion.

3. Prices

The prices listed on the website www.placesbornholm.com are fixed until a new price list is available. Reservations are made for price, tax and rate changes as well as for miscalculations. All prices given with the sign DKK are Danish Kroner (Currency DKK).

Where indicated, additional payment is charged for energy consumption, bed linen etc. Use the accommodation's facilities for which payment is required, e.g. tennis court, sauna, solarium etc., this is paid for directly at the accommodation. We would like to point out that out of season there may be reduced service functions at the accommodations. If the age of children has an influence on the price of the trip, the customer is obliged to state this when ordering.

4. Liability

As a customer, you are fully responsible for the accommodation and all its contents and for taking good care of both the accommodation and the inventory to the best of your ability. Failure to fulfill the responsibility agreed herewith is considered a breach of contract and will result in immediate termination of the agreement without further compensation for the customer.

As a customer, you are also responsible for compliance with formalities, such as brought passport or other necessary documents, or compliance with age restrictions on accommodation and activities.

As a customer and fellow traveler, you are responsible for having purchased a trip that is within the participants' physical ability (including stairs or hilly terrain).

5. Insurance

Rejsens pris dækker ikke syge- eller afbestillingsforsikring. Kunder har ansvar for at sikre, at de har den nødvendige forsikring i tilfælde af sygdom eller lign. enten via den offentlige sundhedsforsikring eller ved at tegne rejseforsikring.

6. Passport, visa, vaccinations

Travelers themselves are responsible for meeting requirements for a valid passport, visa, entry permit, and vaccinations, etc. Travelers are responsible for informing themselves about any entry formalities prior to the actual journey and the customer is encouraged to make the necessary inquiries with the relevant authorities, as there may be deadlines for acquiring a passport and meeting any health requirements etc.

7. Agency's responsibility

For travel by ferry, the transport regulations of the individual shipping company apply, where there is a limitation of liability according to the Athens Convention. For journeys by plane, the agency's liability is limited to the sums stipulated in the Warsaw Convention, and for train journeys the sums stipulated in the COTIF/CIV Convention.

8. Domestic animals

Pets may not be brought on the journey without permission and must always be notified. Where it is permitted to bring domestic animals, the permit only applies to the notified number of domestic animals. If livestock is included where it is not permitted, it is considered a breach of contract and will result in immediate expulsion.

Danish, Swedish and Norwegian dogs and cats can be taken to and from Bornholm in transit between Helsingborg and Ystad and via Lernacken/Øresundsbroen-Ystad. However, it requires the owner's guarantee that a number of requirements from the Swedish authorities are complied with. The rules appear on a form from the Statens Jordbruksverk in Jönköping. Transit of dogs and cats from countries other than Denmark, Sweden and Norway, as well as importation for longer stays, requires an animal passport, various tests and certificates. Please contact your own veterinarian or the Statens Jordbruksverk in Sweden on tel.: 0046 36155000 or www.sjv.se.

9. Complaints

Any complaints about the booking services themselves must be submitted to the agency within a reasonable time after the error has been discovered. If it turns out that the agency's booking services have been faulty, the agency's liability is limited to the commission earned by the agency in connection with the booking in question (or an appropriate part thereof, if not everyone on the booking is affected), as well as any reasonable expenses, the traveler cannot get covered elsewhere.

Any complaint about an accommodation is made directly to the accommodation and only in the event of a lack of remedy on the part of the accommodation to the agency.

Any complaints must be submitted to the agency within a reasonable time after the error/shortcoming has been discovered, but no later than 48 hours after the reason for the complaint occurred. This is for the sake of the agency's ability to remedy. Failure to make a complaint within a reasonable time may have an impact on subsequent processing of the complaint. Complaints about deficiencies or errors that could not be rectified at the destination during the journey should be submitted in writing within 4 weeks from the time of return.

Please note that construction work and traffic may also occur in holiday areas, and these inconveniences do not give rise to any form of compensation or reduction in the price.

Travelers also have the option of sending the complaint via the Online Platform. The online platform is a common entry portal in the EU for consumers and traders who want to settle disputes that have arisen in connection with sales via the internet. The platform identifies the competent complaint body. The website of the online platform is http://ec.europa.eu/odr.

10. Changes prompted by the agency

The agency has the right to make changes to the booking, which must usually be considered trivial.

If, before the start of the trip, the agency feels compelled to make significant changes to the booking, the customer can either accept the change or cancel the agreement without incurring any fees.

The agency can also terminate the agreement if the agency or the accommodation/airline etc. is prevented from fulfilling the agreement due to unavoidable and extraordinary circumstances, and the agency notifies the customer of the termination of the agreement without undue delay and before the start of the journey. In such cases, the customer is entitled to have the entire amount paid refunded. However, the customer is not entitled to further compensation.

11A. The customer's cancellation and change of stay with a minimum of 7 nights

The price for changes or cancellation of the booked stay depends on the time of booking in relation to departure.

11B. The customer's cancellation and change of stay with a maximum of 6 nights

The price for changes or cancellation of the booked stay depends on the time of booking in relation to departure.

11C. Cancellation and change of flight tickets

If the booking is a scheduled flight, the following cancellation terms apply:

The ticket can be refunded 100% up to 35 days before departure. With less than 35 days to departure, only taxes/duties are refunded. Rebooking is free of charge up to 35 days before departure, here you only pay difference in price. Rebooking is not permitted with less than 35 days to departure.

Name changes are possible until the day before departure. This costs DKK 200 per way, per flight.

The ticket includes a baggage of a maximum of 23 kg and 8 kg hand luggage.

The agency reserves the right to make price adjustments before the day of departure, as a result of changes in transport costs, e.g. fuel prices, taxes and fees or charges (e.g. airport taxes). If the price increases by more than 8%, the customer is entitled to cancel the trip and have the amount paid refunded, provided, however, that the customer notifies the agency immediately after a possible price increase has been announced. Correspondingly, the agency is obliged to reduce the price towards the customer as a result of the reduction of such transport costs.

12. Incidentally

Reservations are made for any changes and calculation errors.

Place of payment and venue for the agency is Bornholm, Denmark. Disputes must be brought before the court in Rønne, Denmark.